Frequently Asked Questions
Everything you need to know about selling your device or games to Just Flip It. Still stuck? Email support@justflipit.ca or call 1 (877) 225-4788.
Get your instant quoteFrequently asked questions
How do I send you my device?
Once you accept a quote, we send a shipping label so you can pack and send your package. Drop it at your nearest Canada Post office — delivery typically takes 3–6 business days depending on location. You’ll get a confirmation once we’ve received and inspected it.
How long until I get paid after you receive my device?
Typically 1–2 business days. PayPal and Interac e-Transfer are fastest; cheque is also available. Busy periods (flagged on the site banner) can extend this to about 5 business days.
What if you don’t agree with the condition I listed?
If it’s in better shape, we raise the offer. If it’s worse, you’ll get a revised offer to accept or decline — decline and we return it free, with a few exceptions (blacklisted/ID-locked devices, unlisted models, or a change of mind after sending) where return shipping is on the customer.
What do I need to include with the phone I send?
Just the device and battery. Charger and other accessories are welcome but optional.
I live nearby — can I bring my device in person?
Yes — call 1 (877) 225-4788 to arrange a pickup. Make sure your device is charged and factory reset beforehand; we can often test and pay on the spot. For larger quantities or computers/consoles, we may ask you to drop off and give you a turnaround estimate.
Can I sell to you in bulk (10+ units)?
Yes — use the Sell In Bulk page or contact us directly with how many devices you have, and we’ll reply with a custom offer.
Can I use Just Flip It outside Canada?
Just Flip It is designed specifically with Canadian resellers in mind, as other regions have unique games, ratings and prices. We can only offer these prices for Canadians, but you’re welcome to send items from anywhere in the world.
Are the packages insured?
All shipments come with standard $100.00 coverage (subject to the shipping company’s approval after we submit the claim). Additional insurance can be arranged by contacting us — the cost is deducted from your total offer.
Can I send items not listed on the site?
Email photos to support@justflipit.ca for a quote. We generally stick to what’s listed, but if we can’t buy it we may refer you to a buyer who will. Please don’t send unapproved items — we can’t guarantee return shipping on those.
How do I contact Just Flip It?
Email us any time at support@justflipit.ca and we’ll get back to you — this is the best way to reach us for orders, quotes and any questions. You can also use the live chat button in the corner of the site, or call 1 (877) 225-4788.
What payment methods do you accept?
Major credit cards — Visa, Mastercard and American Express — plus PayPal, Interac e-Transfer and cheque for payouts.