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Condition Guidelines

Our offer prices are based on items in excellent condition. Deductions apply to items in average, poor, or broken condition, as detailed below. If an item’s condition differs from what you selected, we’ll send a revised offer to accept or decline — you’re never charged a surprise.

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✓ General Guidelines

We do not deduct for the following:

✓Case replacements due to being broken, chipped, etc. (cover-art requirements still apply)
✓Dry save batteries on Pokémon games
✓Handhelds missing chargers or stylus
✓Missing AV / HDMI cables

Disc Games

✓Requirements

  • Disc must be in good condition or repairable
  • Disc has no top scratching
  • Cover art has no discoloration, water damage, or tears
  • PlayStation 1 and Dreamcast games missing manuals/cover art are considered Loose

✕Disc Deductions

  • Damaged cover art: 50%–100%, or loose price where applicable
  • Light to excessive disc scratching: 10%–100%
  • Non-NTSC games: 100%
  • Non-English NTSC games: 100%

Cartridge Games

✓Requirements

  • Cartridge is clean with no marker, deep scratching, or stickers
  • Cartridge pins are clean, clear of debris, and not corroded
  • Labels have no major tears, folds, or discoloration

✕Cartridge Deductions

  • Major cleaning required: 50%
  • Front label wear or heavy wear of any kind: 50%–100%
  • Broken plastic, chips, or cracks on cartridges: 100%
  • Non-functioning cartridges: 100%
  • Battery corrosion on internal board: 50%–100%

Handhelds

✓Requirements

  • Fully tested, working, cleaned, and little to no scratching or wear
  • Has battery cover where applicable

We do not deduct for a missing stylus or missing charger.

✕Handheld Deductions

  • Heavy wear of any kind: 50%–100%
  • Not fully operational: 50%–100%
  • Yellowed screens: 100%
  • Dead pixels in screen: 100%
  • Discolored screen spots: 100%
  • Inability to read games: 100%
  • Dead buttons: 100%
  • Dead charging port: 100%
  • Joy-Con drift: 50%
  • Faulty or cracked hinges: 100%

Consoles

✓No Deductions For

  • Missing battery covers
  • Missing or dirty wrist straps
  • Missing N64 expansion bay covers
  • Missing Wii port covers
  • Missing GameCube port covers
  • System not formatted (though personal information should be removed)

✓Requirements

  • Cleanliness: free from marker, deep scratches, or stickers
  • Functionality: fully tested and confirmed to be in working order
  • Online status: no active online bans
  • Parental lock must be removed
  • Bundles: we do NOT purchase complete bundles unless the bundle contains a special-edition console

✕Loose Console Deductions

  • Light Dirt/Grime: $10Low
  • Moderate Dirt/Grime: $20Low
  • Heavy Dirt/Grime: $35Low
  • Internal Cleaning: $35Low
  • Internal Debris: 25%Low
  • Light Scratches/Scuffs: 15%Low
  • Light Shell Damage: $25Low
  • Shell Damage/Yellowing: 20%Low
  • Moderate Shell Damage: $45Low
  • Heavy Shell Damage: $65Med
  • Light Screen Scratches/Scuffs: $20Low
  • Loud/Slow Disc Drive: $25Low
  • Laser Lens issues: 30%Med
  • Button issues: 35%Med
  • Software issues: 35%Med
  • Port issues: 35%Med
  • Cartridge Reader issues: 35%Med
  • Soft Modded: 35%Med
  • Wrong Region: 40%Med
  • Screen issues: 50%Med
  • Power issues: 50%Med
  • Disc Drive issues: 50%Med
  • Display issues: 50%Med
  • Missing Parts: 55%Med
  • HDD/SSD issues: 65%Med
  • Motherboard issues: 65%Med
  • Heavy Shell Damage: 70%High
  • Hard Modded: 75%High
  • Blacklisted: 100%High
  • Liquid Damage: 100%High
  • Insect Infestation: 100%High
  • Unrepairable issues: 100%High
  • Power Cycling issues: 100%High

Essential accessories such as AV cables, power supplies, Wii sensor bars, and controllers are not required with consoles.

Controllers

✓Requirements

  • Cleanliness: free from marker, deep scratches, or stickers
  • Functionality: fully tested and confirmed to be in working order
  • Joysticks: tight and responsive, without drift
  • Cords: wrapped up nicely and clean

✕Controller Deductions

  • Extreme Dirt/Grime: 15%
  • Internal Debris: 25%
  • Stick Cover Damage: 25%
  • Light Shell Damage: 35%
  • Button issues: 35%
  • Stick Drift: 50%
  • Non-functioning buttons: 50%
  • Cable Damage: 50%
  • Battery issues: 50%
  • Port issues: 65%
  • Stick Damage: 75%
  • Heavy Shell Damage: 75%
  • Motherboard issues: 75%
  • Insect Infestation: 100%
  • Unrepairable issues: 100%
  • Power issues: 100%
  • Does not work: 100%

✕100% Deductions / Rejections

  • Third-party and inauthentic controllers
  • Yellowing / discoloration
  • Gouging
  • Chips or cracks in plastic
  • Frayed or nicked wires
  • Sync doesn't function
  • Battery corrosion
  • Plastic melting
  • Bad wire kinks
  • Modded units

Wavebird controllers must include the controller and receiver. Wii Motion Plus remotes must have the embedded Motion Plus feature, not the Motion Plus adapter. No value is assigned to external adapters.

AV / Power Supply

✕Deductions

  • Excessive Dirt/Grime: 50%–100%
  • Exposed wires: 100%
  • Intermittent signal loss (also known as "not rubber banded"): 100%
All items are evaluated for condition at our team’s discretion, and any deductions are shown with your offer before you’re paid. Please make sure items are odor-free — we can’t accept items with a strong smoke smell, as it can’t be removed. If you decline a revised offer, we return your item free (limited exceptions apply). Questions? Contact us or call 1 (877) 225-4788.